Domestic Shipping & International shipping
Domestic shipping is a flat rate within Canada and USA for regular parcel shipments, expedited shipping options are available. Timing is never guaranteed, please expect between 7-10 business days for arrival. All Canadian parcels include tracking. US parcels are subject to local import and duty fees. These are the responsibility of the receiver, if you have further questions please contact your local customs office. Estimated arrival time for international shipping is between 1 to 4 weeks depending on the destination. All international and US parcels include tracking. Once the package has left my Studio, Canada Post, USPS or DHL is responsible for the package. Any delays and lost or stolen packages are the courier’s responsibility.
If You Have Any Questions Regarding Your Shipment, Contact me! We Are Always Happy To Help!
About physical pieces
As always, Stitcheez pieces are made with upmost care there may be small variants as everything is handmade. Crochet items do stretch with time as that is the nature of knit and crochet items.
MADE IN VANCOUVER WITH LOVE AND CARE!
Digital Items
I can not give refunds on digital items but if you have any questions about the pattern or digital art don’t be afraid to reach out and contact me!
Returns
If you do not love your pieces and are not satisfied , I am happy to accommodate an exchange or store credit once I receive your item. It must be unworn and unwashed.
Please note that return shipping, as well as the cost to ship your exchange will be the customers responsibility. Please contact me with your order #, reason for return, and if you would like an exchange or store credit to start the process.
Discounted Items will be final sale